Privacy & Personal Data Policy

Data controller

Smile Dental Center Medellín, Mall Platinum Superior, Local 176 — Cra. 25 # 1A Sur - 155, El Poblado, Medellín, Antioquia, Colombia. Email: info@smiledentalcentergroup.com. Phone: +57 304 256 2295.

What data we collect

• Contact details: name, phone or WhatsApp number and email.
• The treatment you are interested in and what you tell us in your messages.
• Photos of your smile, if you choose to send them, and any clinical information you share during your assessment.
• Browsing and visit-source data (for example, the campaign or link that brought you here).

Sensitive data

Photos of your smile and information about your oral health are sensitive data. Providing them is optional: you are not required to share them. If you do, we use them only to assess your case and prepare your quote, with your prior and express authorization.

How we use it

• To answer your questions and contact you by WhatsApp, phone or email.
• To assess your case, prepare your quote and schedule your appointments.
• To coordinate the details of your visit if you are traveling from another city or country.
• To measure and improve how the website and our communications work.

Who we share it with

We do not sell your data. We only share it with technology providers that help us manage communications and patient care (for example, messaging, email and customer management), which may be located outside Colombia and may only use it to provide that service to us.

Your rights

Under Law 1581 of 2012, you have the right to:

• Know, update and correct your personal data.
• Request proof of the authorization you gave us.
• Be informed about how your data has been used.
• Revoke your authorization or ask us to delete your data, where there is no legal or contractual duty to keep it.
• Access your personal data free of charge.
• File complaints with Colombia's Superintendence of Industry and Commerce (SIC).

How to exercise your rights

Email us at info@smiledentalcentergroup.com with your name, contact number and request. We answer inquiries within 10 business days and complaints within 15 business days, as provided by law.

Retention and security

We keep your data for as long as needed for the purposes described above and to meet our legal obligations. We apply reasonable measures to protect it against unauthorized access, loss or misuse.

Changes to this policy

We may update this policy. The current version is always the one published on this page, with its update date.